Objective

Seek the challenging and exciting position of a dispatcher with a public service where there is need for efficient, effective and accurate receipt and transmission of messages and information.

Skills & Abilities

An extremely gifted dispatcher with eight plus years of exemplary and extensive experience in the Transportation and Logistics industry. Known for the ability to resolve a wide range of customer issues and elevate customer satisfaction levels in performing specialized transmitted radio and communications work; dispatching applicable personnel while operating a multifaceted computer terminal.

Experience

CUSTOMER SERVICE REP, STEVENS TRANSPORT

July/13 – Oct/15

Account manage two Nationally recognized brands for refrigerated distribution via several internal and external operating systems such as AS400, Retail Link, Ryder, Retailix, while proficient in Microsoft Excel, Outlook, Word and Spreadsheet’s. Act as main point of contact for decentralized accounts for the purpose of managing and streamlining discrepancy queue information, service failure and trailer management, as necessary. Communicate service problems, turned down freight, and new business opportunities to Sales. Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues by researching and coding all applicable service failures in the system to support accurate service reporting. Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer. Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment.

International exports, ups supply chain solutions

Mar/11 – Apr/13

Answer customer’s inquiries while maintaining positive relationships, maintained various customer’s accounts, proficiency in Microsoft Excel, Outlook, Word and Spreadsheets, excellent interpersonal communication skills, diplomacy skills with the adaptability and ability to work under pressure.

dispatcher/customer service rep., ups supply chain solutions

Jun/09 – Mar/11

Supervising various equipment’s in order to provide sufficient customer service, problem analysis and problem solving, Hazmat/Dangerous Goods Certified, coordinating the assignments of regularly scheduled routes, dispatched bus and van drivers and assigning substitute drivers as needed for the purpose of ensuring that all routes are covered for the transportation of goods and services.

lead dispatcher, coach america

Jan/06 –May /09

Subject matter expert on McLeod software, DOT Regulations, compliances, service failures. Maintaining and establishing routes within a proprietary software program and related reporting programs. Dispatch bus and van drivers and assigning substitute drivers as needed for the purpose of ensuring that all routes are covered for the transportation of railroad crews. Edit and maintained 2-4 block schedules, observant to drivers DOT hours (shifts running 9 hours max), transmitting crew management, network locations, train types, roads, sections, railway lines as well as sign on and off allowances.

Education

paul quinn college, dallas, tx, business administration

Maintained a 3.37 or higher GPA, participated in (SGA) Student Government Association, Presidents List, Honor Society, (NABFE) National Association Of Black Female Entrepreneurs

References

Furnished upon request